Contact

Contact Premium IPTV UK support

One inbox takes the lot: order questions, stubborn set-up steps and refund requests. Write at any hour: the mailbox is open 24/7.

The front door

Write to Premium IPTV UK support

No form, no queue, no phone line: only an address.

Email is the one way in.

Send your note whenever you like; we reply as soon as we can, usually the same day.

Cue card

A few facts in the first message save a round of questions.

Your checkout email address, which lets us match the message to your order or your trial login.
The plan you bought, or a line saying you took the trial, with an approximate date.
The screen and its app, for example an Apple TV running IBO Player or an iPad with IPTV Smarters Pro.
The moment things stopped working, described plainly, with the wording of any error that appeared.
Where relevant, the MAC address that IBO Player displays or that your MAG box carries on its label.
Requesting a refund? Put that in the first line. The conditions are on the legal page.

Your password is not needed, so leave it out.

Quick checks

Most questions already have a page.

Set-up

Every device has its own numbered steps on the install page, from living-room televisions to laptops and MAG boxes.

Not yet a customer

A day on the free trial costs nothing, asks for no credit card, and lets you see the lineup on your own screen first.

The small print

Refund rules, prices and the privacy note sit together on the legal page, headed by the date they were last revised.